At Grassroots Ayurveda, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
• Grassroots Ayurveda is not responsible for any damage caused after delivery.
• In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery.
You can reach us on grassrootsayurveda@gmail.com (For shipment, product related & other queries)
• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
• Returns and exchanges requests will be subject to checking and vetting by Grassroots Ayurveda.
• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
• Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
• No Refund shall be made once goods are sold.
• When returning goods, please quote :- Order number, your Name, Name of the Product and the reason why you are returning the goods. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer.
A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
If the order has been cancelled, refund will reflect in your bank account within 7-10 days. Please note that certain banks take longer than this period for amount to reflect in your account. If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 7-10 days.
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at grassrootsayurveda@gmail.com or call us at 9149269995.
